Privacy Policy

Freelane (“we,” “our,” or “us”) operates a client-freelancer portal platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our service.

By using Freelane, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our service.

Information You Provide

We collect information that you provide directly to us, including:

• Freelancer accounts: Email address, profile details, workspace information
• Client information: Name and email address
• Project data: Project details, step information, checklist submissions, comments, messages, and uploaded files
• Support communications: Information you provide when contacting our support team

Payment and Billing Data

We collect payment-related metadata, including:

• App subscription and lifetime deal purchase metadata for freelancers
• Step payment metadata for client project payments
• Stripe account IDs, customer IDs, checkout session IDs, payment intent IDs, charge IDs, billing status, and dispute/refund status

Note: We do not store full payment card numbers. Payment card handling is performed entirely by Stripe, our payment processor.

Automatically Collected Information

When you use our service, we automatically collect certain information, including:

• IP address and device/browser metadata
• Log events and session data
• Security cookie data
• Usage analytics events (where consent is provided)
• Referral and page request metadata

We use the information we collect to:

• Create and secure accounts and sessions
• Operate project workspaces and client portals
• Process step and subscription billing through Stripe
• Send transactional emails and service notices
• Enforce payment gates and entitlement rules
• Maintain audit trails, prevent fraud, and investigate disputes
• Monitor product health, debug errors, and improve the product
• Comply with law, legal process, tax, and accounting obligations

We share your information with the following categories of service providers and third parties:

• Stripe: For subscription and step payment processing
• Supabase: For authentication, database, and file storage
• Resend: For transactional email delivery
• Sentry: For error monitoring and incident tracking
• PostHog: For product analytics (where consent is provided)
• Slack: For internal operational alerts where applicable
• Legal and professional advisors: Where legally required or necessary to protect rights

We share data on a need-to-know basis. Our service providers are not authorized to use your data for purposes unrelated to their role in providing services to us, except as allowed by their own terms and applicable law.

We use cookies and similar technologies to operate our service, maintain security, and understand product usage. For detailed information about our cookie practices, please see our Cookie Policy.

We retain your information as follows:

• Active accounts: Data is retained while your account remains active
• Project data: Deliverables, logs, and related project records may be retained during the project and for up to 12 months after project completion
• Legal holds: Deletion may be suspended when required by law or legal process
• Compliance records: Payment, tax, fraud, dispute, security, and compliance records may be retained longer if required or justified by law
• Session data: Short-lived session artifacts, signed URLs, and access tokens have much shorter retention windows

We implement reasonable security measures to protect your information, including:

• Encrypted transport (HTTPS) for all data transmission
• Secure cookies and session controls
• Private storage and access controls to protect deliverables
• Access scoped by role and project
• Payment state confirmed by verified Stripe events

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection or restriction: Object to or request restriction of processing
• Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through your account settings or by emailing our support team. Note that some records may be retained for legal, fraud-prevention, payment, dispute, backup, or compliance reasons, even after a deletion request.

Your information may be processed in the United States and other countries where our service providers operate. We use appropriate safeguards, including contractual commitments, to protect your information when it is transferred across borders, as required by applicable law.

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

California and Similar State Privacy Rights

If you are a resident of California or another state with similar privacy laws, you have additional rights:

• Right to know what personal information we collect, use, disclose, or sell
• Right to delete personal information we have collected
• Right to opt-out of the sale or sharing of personal information (we do not sell personal information in the ordinary advertising sense)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us through your account settings or by emailing our support team.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Privacy inquiries: [email protected]